Returns & Exchanges
At Divain, we want you to be completely satisfied with your purchase, which is why we offer a flexible 30-day return policy for a stress-free shopping experience. If your order isn't perfect, you can return or exchange it easily following our simple step-by-step process.
Initiate Your Request
Log into your Divain account and navigate to the 'My Orders' section to select the items you wish to return and provide a reason for the request.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags and seals are intact to qualify for a full refund or exchange.
Ship Your Return
Print the provided prepaid shipping label, attach it to your package, and drop it off at any authorized carrier location near you.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing